FAQ
Everything you need to know about our machinery configurations, custom OEM orders, shipping, and warranty coverage.
Can I customize the machine logo, color, or engine configuration for my local market?
Yes, absolutely. We provide flexible custom options including OEM branding (logo & labels), custom paint colors, engine selection (such as Euro 5 or EPA-compliant models), and specific working attachment choices to meet your target market's standards.
How do I know which machine model and configuration is best suited for my working conditions?
Our sales and engineering team will first evaluate your specific application, terrain, target market, and emission requirements. Based on over 20 years of industry experience, we will recommend the most cost-effective machine and attachment configuration for your needs.
How do you ensure machine quality before shipment?
Every machine undergoes rigorous inspection and functional testing covering 5 core areas: engine status, hydraulic/electrical systems, driving/steering, attachments, and safety performance.
Can I inspect my order before it leaves the factory?
Yes! We record full video footage of each machine’s factory testing and send it to you before shipment (retained for 3 years). Additionally, we fully welcome your local quality inspectors or third-party inspection agencies to conduct on-site testing at our factory.
Do your machines comply with emission and safety standards in Europe or North America?
Yes. Our manufacturing operates under the ISO 9001 quality management system. Depending on your destination market, we can provide corresponding compliance configurations, including CE, EPA, and Euro 5 emissions certifications. We will verify all necessary market entry documents with you prior to order confirmation.
How do you handle spare parts supply if urgent replacement is needed?
For urgent or smaller parts, we ship directly via air freight or coordinate with our regional stocking dealers to minimize downtime. For larger or heavier replacement parts, sea freight is arranged for cost efficiency.
What after-sales technical support do you provide after delivery?
Our support includes parts identification and dispatch, remote video/technical assistance, operation and maintenance guidance, and troubleshooting support for both dealers and end-users.
What is your Minimum Order Quantity (MOQ)?
We welcome both sample orders for single units and bulk container orders for regional dealers/importers. Contact our sales team for exact MOQ requirements based on the specific machine type.
How are large machines like excavators and loaders packaged and shipped?
Depending on the equipment size and order quantity, we optimize shipping via container loading (FCL), flat rack containers, or Ro-Ro (Roll-on/Roll-off) shipping with proper tie-downs and protective packaging to ensure safe transit.
How do I become an authorized regional dealer or agent for AURUS MACHINERY?
We are actively expanding our global distribution network. Please contact us through our website form or email with details about your business background, target region, and sales channels. Our team will get back to you with dealer policy details and support programs.